Melody Luxe Spa is committed to protecting customer information and maintaining responsible data-handling practices. This policy explains what information we collect, how it is used, and the reasonable measures taken to protect it.
 

Information We Collect:
 

1. Personal Information: When you contact Melody Luxe Spa, submit an enquiry, make a booking, or use our website, we may collect details such as your name, email address, phone number, postal address, booking information, and payment details.
    

2. Cookies: Our website may use cookies to improve website functionality, understand visitor preferences, and review website performance. You may disable cookies through your browser settings, although some website features may not function correctly.
    

How We Use Your Information: 

We may use collected information to
 

1. Process and confirm appointments.

2. Respond to enquiries and customer requests.

3. Communicate important booking updates.

4. Provide information about available wellness therapies.

5. Improve our website, communication, and customer care.

6. Send promotional updates when consent has been provided.
   
   You may unsubscribe from promotional communications at any time by using the instructions included in the message or contacting Melody Luxe Spa.
    

Information Sharing and Disclosure:
 

1. Melody Luxe Spa does not sell, misuse, or unnecessarily share customer information. Booking details are used only for appointment management, communication, payment processing, and other legitimate business requirements.
    

2. Information may be disclosed when required by law, court order, regulatory authority, or another valid legal request.
    

Data Protection Measures:
 

We apply reasonable administrative and technical safeguards to protect personal information from unauthorised access, alteration, disclosure, misuse, or loss.

However, no online transmission or electronic storage method is completely secure. Therefore, absolute protection cannot be guaranteed.
 

Your Privacy Choices:
 

• Request access to the personal information held about you.

• Correct inaccurate or incomplete information.

• Request deletion of eligible information.

• Withdraw consent for promotional communication.

• Ask questions about how your information is handled.
  
  Choosing not to provide certain information may affect our ability to process bookings, respond to enquiries, or provide selected website features.
   

Children’s Privacy:
 

Melody Luxe Spa is intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.

A parent or legal guardian who believes that a minor has provided information may contact us to request appropriate review and removal.
 

Changes to This Privacy Policy:
 

Melody Luxe Spa may revise this policy to reflect changes in legal requirements, website functionality, or business practices. Updated versions will be published on this page with the applicable revision date.

Visitors are encouraged to review this page periodically.
 

Contact Us:
 

For questions, correction requests, deletion requests, or concerns regarding the handling of personal information, please contact Melody Luxe Spa through the contact details displayed on our website.
 

Thank you for choosing Melody Luxe Spa. We value your trust and remain committed to responsible information management.